Privacy Policy

Introduction and scope

This Privacy Policy applies to your use of the MelBet website and services available to users in Bangladesh. By accessing or using our services, you acknowledge that you have read and understood this policy. For general information about our platform, please visit MelBet and review the related pages and notices.

Information we collect

We may collect information that you provide directly, information generated through your use of the services, and information received from third parties, to operate the platform, meet legal and security requirements, and improve user experience.

• Account details (such as name, date of birth, username, and password)
• Contact information (such as email address and optional phone number)
• Identity and verification data (such as identification documents and proof of address where required)
• Payment and transaction information (such as deposit/withdrawal records and payment method details provided via payment providers)
• Customer support communications (such as messages, requests, and call/chat records where applicable)
• Gameplay and usage data (such as betting history, game sessions, and activity logs)
• Technical identifiers (such as IP address, device identifiers, browser type, and operating system)
• Location data inferred from IP address (for fraud prevention, compliance, and service delivery)
• Cookies and similar technologies data (such as preferences, session tokens, and analytics signals)
• Marketing preferences (such as subscription status and communication choices)
• Responsible gaming information (such as self-exclusion requests and limit settings)
• Security and risk data (such as login attempts and suspected fraud indicators)
• Referral and affiliate information (such as referral codes when you join via a partner)
• Publicly available information (only where relevant for verification, risk, or compliance checks)
• Other information you choose to provide (such as survey responses or feedback)

We may also receive information from third parties in limited circumstances, for example to process payments, perform verification, or detect and prevent fraud.

• Payment service providers and banks (transaction confirmations and chargeback notices)
• Identity, fraud prevention, and compliance vendors (verification outcomes and risk signals)
• Analytics and advertising partners (aggregated performance and attribution data, where enabled)
• Affiliates and marketing partners (referral details and campaign identifiers)

How we use your information

We use personal data to provide and maintain the service, complete transactions, protect users and the platform, comply with applicable requirements, and improve our products and communications.

• Create and manage your account and authenticate access
• Process deposits, withdrawals, and other transactions
• Verify identity, age, and eligibility where required
• Provide customer support and respond to requests
• Communicate service updates, security notices, and administrative messages
• Detect, prevent, and investigate fraud, abuse, and security incidents
• Monitor and enforce our terms, policies, and responsible gaming tools
• Conduct internal analytics to improve usability, performance, and features
• Personalize content, language, and user preferences
• Deliver marketing communications where permitted and according to your preferences
• Measure marketing effectiveness and manage campaigns
• Maintain accurate records for accounting and auditing purposes
• Comply with legal obligations and lawful requests from authorities
• Resolve disputes and protect our rights and the rights of users
• Carry out corporate transactions (such as merger, acquisition, or reorganization) subject to safeguards
• Develop and test new products, features, and security controls
• Maintain business continuity, backup, and disaster recovery

Where required, we rely on appropriate legal bases such as performance of a contract (to provide the service), compliance with legal obligations, legitimate interests (such as preventing fraud and securing the platform), or your consent (such as certain marketing and cookie choices).

If you choose not to provide certain information, we may be unable to provide some services, complete transactions, or meet verification and security requirements.

Contact us

If you have questions about this Privacy Policy or our handling of personal data, contact us at [email protected] and we will respond within a reasonable timeframe.

When contacting us, please include sufficient information to identify your account (such as your username) and describe your request clearly. For security, we may need to verify your identity before acting on certain requests.

Cookies and similar technologies

We use cookies and similar technologies (such as pixels and local storage) to operate the website, keep you signed in, remember your preferences, enhance security, and understand how the site is used.

Cookies may be set by us (first-party) or by trusted third parties. You can manage cookies through your browser settings, and where available, through on-site cookie controls. Disabling certain cookies may affect site functionality.

• Strictly necessary: Required to provide core site functions such as login, security, and session management
• Preferences: Used to remember choices such as language, region, and interface settings
• Analytics: Used to understand site usage and improve performance and user experience
• Marketing: Used to measure advertising effectiveness and show relevant promotions where permitted

Some cookies are session-based and expire when you close your browser; others are persistent and remain until they expire or you remove them.

Where consent is required for certain cookie categories, we will request it and allow you to update your choices. You can also withdraw consent at any time by adjusting your settings.

Sharing and disclosure of information

We do not sell your personal data. We may share personal data with service providers and partners that help us operate the platform, and with authorities or other parties when required by law or to protect rights and safety.

Service providers may include hosting and infrastructure providers, payment processors, identity verification and fraud prevention vendors, analytics providers, customer support tools, and security monitoring services. They are permitted to use personal data only to provide services to us and must apply appropriate safeguards.

We may disclose information to comply with legal obligations, enforce our terms, respond to lawful requests, or protect the rights, property, or safety of MelBet, our users, or others.

In the event of a corporate transaction (such as a merger, acquisition, restructuring, or asset sale), personal data may be transferred as part of that transaction subject to appropriate confidentiality and security protections.

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for reporting, analytics, or business purposes.

Where third-party websites or services are linked from our site, their privacy practices apply. We encourage you to review the privacy policies of those third parties before providing information.

International transfers

Your information may be processed outside Bangladesh depending on where our service providers and infrastructure are located. Where we transfer personal data internationally we take reasonable steps to ensure appropriate safeguards are in place. For questions about transfers, contact [email protected].

Your rights and choices

Depending on your circumstances and applicable requirements, you may request access to, correction of, or deletion of your personal data, and you may object to or request restriction of certain processing. To submit a request, email [email protected] and include your account details.

Marketing communications

You can manage marketing communications by using any unsubscribe option provided in a message or by contacting us at [email protected]. Even if you opt out of marketing messages, we may still send essential service and security communications.

Data retention

We retain personal data for as long as necessary to provide the services, maintain accurate business records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and purpose, after which the data is deleted or anonymized using reasonable measures.

Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure.

• Access controls: Role-based access and authentication measures to limit internal access
• Encryption: Use of encryption in transit and, where appropriate, at rest
• Monitoring: Logging and monitoring to detect suspicious activity and prevent fraud
• Incident response: Processes to investigate, mitigate, and respond to security events

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be posted on this page with an updated effective date. Effective date: April 14, 2026.